End of Year Global Town Hall Meeting Recap

LOOKING BACK, MOVING FORWARD

Our last Town Meeting of 2021 got people buzzing. We celebrated big wins, spotlighted a special group of {organization removed} and got a first look at our new way of work in 2022.

Let’s recap.

OUR WORK MATTERS

Suren spoke to how {organization removed} has a significant role in driving both our business strategy and our tech strategy forward. The damage caused by tornado strikes across the Midwest and southern United States this past weekend reminds us how critical our performance is. Our technology enables our agents at the ground level to be there when our customers need us most.

THE BEST PART OF OUR CULTURE

The Zoom chat was chock full of compliments and congratulations. That’s because so many of our people delivered outstanding work this year. Case in point—{name removed} personally emailed more than 300 team members to award them with {organization removed}’s biggest honor—the Highest of High Fives.

This unique recognition focuses on {organization removed} members who haven’t yet reached the bonus-program level of their careers. Each recipient receives a hearty helping of admiration and respect, not to mention a nice cash bonus.

Check out the full list {hyperlink removed} of honorees and send your kudos.

GET READY FOR SOMETHING DIFFERENT

We learned more about Outcome-Based Delivery—a foundationally different way to operate that will keep us ahead of rapidly changing technology and consumer expectations. We’ll move faster and take more risks to deliver meaningful, value-based outcomes. We need everyone’s buy in—download this PDF for a comprehensive overview {hyperlink removed}, and help us hit the ground running in 2022.

UNTIL NEXT YEAR

Have a safe and happy holiday season.

If you missed it, watch the replay {hyperlink removed} of our latest Town Meeting.